Delivery and Return Policy
Large Item Delivery
Some of our storage buildings are very large and too heavy to ship via package carriers. Contracted freight companies deliver these structures. These companies will call you when your merchandise arrives at their terminal to set up a delivery time that is convenient for you. These companies provide tailgate delivery. Upon delivery the driver is only required to take products to the curb, your driveway or entrance of delivery address. The carrier is not responsible for bringing merchandise into your home, uncrating, installing or removing packing materials. Truck freight is different than standard UPS, FedEx or US Mail in that you will be responsible for carrying the product from the back of the truck into your house (or wherever its going). If you are ordering a very large item, please keep in mind that you may need a couple of people to help.
The delivery is tail gate and the carrier will unload the crates from the back of the truck off a lift gate and drop to the ground at curb (they will not take it on to property or to the back). Please note someone may have to assist the driver with unloading.
The carrier will call at least one day before to confirm a delivery window. Please be there otherwise if it has to be rescheduled there is an additional redelivery charge.
If you are unable to accept the item this will be considered a delivery refusal. Delivery refusal will result in a refund minus restocking fees as well as inbound and outbound freight fees. Do not refuse your delivery for any reason other than damage. Redelivery fees will apply. Once an order has left the warehouse for shipment all costs incurred by Durasheds.com to facilitate the order including inbound and outbound shipping costs as well as a restocking fee due to the warehouse will be deducted from the customer refund for all cancellations.
LTL shipping companies are going the route of the smaller parcel companies (UPS, Fed Ex, etc.) and will no longer be requiring signatures at delivery. They are going with a contactless delivery approach. This new approach also changes the way we can file damage claims. There will basically be no such thing as concealed damage claims up to 10 days, we are redoing the sticker that is on all boxes we ship letting the customers know to inspect upon receipt. The manufacturer will need to be notified within 48 hours of any damage/missing parts as anything beyond that the carriers are denying “concealed damage” claims. We can no longer let a shipment sit at the customers for a couple weeks then try to go back to the carrier & file claim for damage. Our label states to email the manufacturer at email@example.com including photos of damage within 48 hours. To avoid any delays we ask that you please email the manufacturer directly. Any damages reported after that time frame we cannot cover parts at no cost. If the customer does sign for the shipment please mark the delivery receipt as damaged if you see anything at all that looks like it may be damaged so that we can hopefully file freight claim. Any that customers do sign for that are not marked as damaged we will not at all be able to file any claims on. Please file all claims within 48 hours of receiving the item.
Once we email you the tracking information you can contact the shipper directly to inquire about additional services. You would be responsible for directly paying the truck freight carrier for any additional services. This includes holding the shipment at the carriers terminal for a period of days. Durasheds.com is not responsible for any restrictions due to geographic location, inaccessible roads (dirt, gravel, dead ends, single lane, low hanging wires etc.), local covenants, neighborhood association laws or any other restrictions that would prevent the delivery of your shipment. If you have any delivery restrictions that would prevent a large truck from accessing delivery to the curb of your property, please contact us prior to ordering. Durasheds.com will not be responsible for any shipping costs incurred for undeliverable merchandise for any reason and these costs will be deducted from the customer refund. Change of address charges will be applied as well. Durasheds.com will not be responsible for any costs incurred for special delivery fees to deliver to an inaccessible area that requires special needs. Additional delivery fees for special needs will be the responsibility of the customer to pay for added services. Some remote locations are not serviced by our LTL carriers and we do not guarantee delivery to these areas. If a change of address is needed after the order has shipped the carrier will charge a fee for this service called a reconsignment fee. All reconsignment service fees will be the responsibility of the customer.
The most important thing to remember about truck freight is that you MUST inspect the package at the time of delivery. All damaged claims must be file by 48 hours upon receiving delivery. A delivery appointment time will be set and you or someone 18 years or older representing you will be required to be present during delivery, inspect to make sure the items are all there and in good condition. If merchandise has shipping damage at time of delivery, consumer should indicate "damaged" on the paperwork. If the damage is minor, please write on the BOL/delivery receipt what items are damaged and accept the delivery. Our label states to email the manufacturer at firstname.lastname@example.org including photos of damage within 48 hours. To avoid any delays we ask that you please email the manufacturer directly. Any damages reported after that time frame we cannot cover parts at no cost. If there is significant damage, consumer should indicate "damaged" on the paperwork, refuse the delivery, then contact us giving a detailed description of the damages. We will have new items sent to replace damages found right away. Please note, in most cases if there is significant damage and the delivery is refused, we can offer a full refund if desired but some of our suppliers only guarantee a reship. For damaged delivery refusals our normal process is to reship the order. If other damages are found during assembly, please contact us within 30 days of purchase and we will send you replacements free of charge on qualifying parts.
Order cancellations must be initiated within 24 hours after ordering or before item is shipped, whichever is first, to qualify for a full refund. After 24 hours or item has shipped all fees will apply to cancel. Our goal is to ship quickly and we advise to please make sure you do not want to cancel prior to ordering.
We want you to be completely satisfied with every item that you purchase online. If you are not satisfied with an item that you have purchased from us, you may return the item within 30 days of the order date for a refund of the purchase price, minus the the restocking fees. The customer is responsible to set up the return shipping to the manufacturer. The item must be the original box and on the pallet it was delivered in. The items will be inspected once received. If it is found to have been built or damaged in any way there will be no credit issued.
Any unused, re-sellable merchandise in original condition and in their original boxes or packages may be returned for exchange or refund within 30 days of the order date. The returned item must be in the original box with all paperwork. The item must be unused and unopened. We will refund the product price minus restocking fees. Inbound and outbound shipping costs will not be refunded once the merchandise has shipped. Orders that received discounted or free shipping will be charged for initial shipping cost as well as returning shipping cost. In some cases, depending on the manufacturer, we do incur a restocking fee, which is passed on to you. Please contact us for details on specific product restocking fees.
Delivery refusal will result in a refund minus restocking fees as well as inbound and outbound freight fees. Do not refuse your delivery for any reason other than damage. Redelivery fees will apply. Once an order has left the warehouse for shipment all costs incurred by Durasheds.com to facilitate the order including inbound and outbound shipping costs as well as a restocking fee due to the warehouse will be deducted from the customer refund for all cancellations. Hiring any 3rd party builder or shipper outside of our terms will be the sole responsibility of the customer and we will not compensate for their fees, lost parts, claims or damages caused therein for any reason.
To initiate a return you must obtain a return authorization first. Please use the contact us form to send us all your order information and reason for return. All returns are handled via email to ensure proper communication and documentation. We will process your request and email you return instructions within 24 hrs. A $25 fee will be accessed, for any erroneous challenge to a legitimate credit card charge, which results in a charge back fee to us. Please work directly with us to avoid unnecessary charge back fees.
NOTE: Please make sure you have obtained any necessary permits prior to ordering. If the customer is required to obtain a permit for their area to use any of our outdoor products the customer is responsible for obtaining this permit prior to making their purchase. Durasheds.com will not be responsible for any permitting not approved. Check your local subdivision or living area rules and regulations prior to making your purchase. If the customer is not able to obtain a permit or not allowed to construct their structure in their area for any reason after ordering they will be responsible for inbound and outbound shipping freight charges as well as any restocking fees.
In the rare event that during assembly you find there is a part which is missing, defective or damaged we have you covered! We will provide you with a replacement part at no additional cost. Pictures may be required to qualify. Durasheds.com will not accept full returns on any products due to missing, defective or damaged parts. Instead, we will ship the part to you free of charge right away.
To order replacement parts, please contact us and we will contact the manufacturer for the part and ship it to you free of charge. Please contact our customer service team for free replacement qualifications and we will strive to rectify any situation you are having with a part right away. We understand how frustrating it can be to have a part not assembling correctly and this is why we make sure to have this clause here so we can work together to quickly find a solution.