Customer Care

Customer Care

Durasheds is committed in offering you the best quality and innovative range of backyard storage products in the market today. Since 1998 we have been serving the needs of homeowners as well as contractors with their outdoor storage, building and fencing requirements.  

We offer the most complete line of Storage Sheds, Greenhouses, Temporary Shelters, Expandable Insulated Building and housing systems, in addition to a wide range of Vinyl Fences, Gazebos and Trellises.

We are actively adding more and more products to improve your backyard, so check with us frequently.

Our online Catalog is available to you 365 days a year and all your orders are processed online in real time.

If you prefer you can contact our Friendly and Experienced Sales Representatives are available from 9AM to 5PM, PST, Monday through Friday. Call our toll free line 1.877.658.6569 anytime and if were busy or not available we will call you back promptly.

Thank you for shopping with us. We hope your shopping experience is a pleasant one and that you will visit our site often. Please do not hesitate to call us if you have any questions.

The products we sell

We only buy from premier manufacturers and larger distributors who ship the products you order directly from their respective locations. Because we use this "Direct Ship" process it means that our inventory handling and transportation costs are lower and we can usually present to you products at lower prices.

Pricing our products

Our Everyday prices are very competitive in most categories but if you find an exact online product at one of our ONLINE competitors and can provide verifiable information we will beat or match that price. It must not be a promotional price or a clearance offer and the total must include the shipping and handling price.
Payment Options

We gladly accept Visa, MasterCard, and American Express.

Large Item Delivery

Large items such as storage sheds storage buildings are too heavy or large to ship via package carriers like UPS, FedEx, or US mail, and will be shipped via contracted LTL motor freight carriers. These companies provide tailgate delivery. Upon delivery the driver is only required to take products to the curb, your driveway or entrance of delivery address. The carrier is not responsible for bringing merchandise into your home, uncrating, installing or removing packing materials. Truck freight is different than standard UPS, FedEx or US Mail in that you will be responsible for carrying the product from the back of the truck into your house (or wherever its going). If you are ordering a very large item, please keep in mind that you may need a couple of people to help.  These shipping carriers will usually call you to schedule delivery when you can be present to receive it, but they are not required to do so.

Please check the estimated delivery date on your tracking information. If no one will be home around that date, call the carrier and discuss with them whether they can delay the delivery by a day or two or to make some other arrangement. Many carriers will accommodate, but for longer delays you will incur storage charges, which you will be responsible to pay. If the driver attempts to make a delivery during an agreed upon appointment window and you are not there to accept delivery, they may drop off the shipment, or you may be subject to re-delivery charges for every attempted delivery thereafter. If for whatever reason you cannot be reached after a failed delivery attempt, storage charges will incur and you will be responsible for the storage charges.

If you have any special shipping requirements, for example gate codes, areas where a semi-truck may have an issue delivering the shipment to your property, an alternate dropoff point such as a freight-truck-accessible road pullout adjacent to your property, or if you want to pick up your shipment yourself or schedule your own ‘hot shot’ driver to pick it up at the carrier’s local freight terminal, be sure to call and discuss these with the shipping carrier as soon as you can.

Curbside with Free Lift Gate Service

With lift gate service, the freight truck will pull up to the curb at the residence, and the truck driver will lower and unload the shipment to the residence curbside. The carrier is NOT responsible for bringing merchandise into your home, garage, or yard, uncrating it, installing it, or removing packing materials.

Address Changes, Undeliverable Shipments, Remote Areas, Fragile Bridges, etc. is not responsible for any restrictions due to geographic location, inaccessible roads (dirt, gravel, dead ends, single lane, low hanging wires, low clearances, etc.), local covenants, neighborhood association laws, or any other restrictions that would prevent the delivery of your shipment. If you have any delivery restrictions that would prevent a large truck from accessing or delivering to the curb of your property or build site, please contact us prior to ordering. will not be responsible for any shipping costs incurred for undeliverable merchandise for any reason and these costs will be deducted from the customer refund. Durasheds will not be responsible for any costs incurred for special delivery fees to deliver to an inaccessible area that requires special equipment or handling. Additional delivery fees for special handling will be the responsibility of the customer to pay. Some remote locations or locations with roads, bridges, or ferries that cannot take the weight of a large truck are not serviced by our LTL carriers and we do not guarantee delivery will be possible to these areas. If a change of address is needed after the order has shipped the carrier will charge a fee for this service called a reconsignment fee. All reconsignment service fees will be the responsibility of the customer.

Damaged Merchandise

Shipping Damage

IMPORTANT: You MUST inspect both your PACKAGE AND THE CONTENTS immediately upon delivery and immediately report any visible or concealed shipping damage. You only have 48 hours to make your shipping damage claim. Beyond that, you will have to pay for any replacement parts, including shipping costs, which can be substantial. Shipping damage is not covered under the product warranty. Different manufacturers have different ways of dealing with shipping damage, so if your assembly manual or stickers on the box request that you follow a specific procedure or contact the factory directly, please follow their instructions.

If you notice any damage, you should take pictures of the damage and also of the entire box and product, and make note of it on the receipt when signing for or refusing delivery. The driver should also sign, acknowledging the damage. If your package or item(s) do arrive damaged, please send damage photos and the manufacturer will process an insurance claim.

If there is significant damage to the box, such as holes, dents, impacts, or open seams, or if the box has been heavily re-taped, please refuse the delivery unless we specifically instruct you otherwise. If the box or pallet was dropped off unattended and has significant damage call us IMMEDIATELY the same day at 877-658-6569

If there is any damage to the box, including minor damage, please ask the driver to wait, and open the box and inspect the contents. If there are multiple damaged, missing, loose parts due to internal container breakage, or any large damaged part(s) - please refuse the delivery. Note the damage on the receipt as your reason for refusal.

If there is no damage to the contents, or if there are only 1 or 2 damaged small parts, you can chose to accept the delivery. Please sign the delivery receipt as damaged if you notice there is a dent or rip in the box.

You MUST complete a full inspection of the entire contents within 48 hours of delivery and send photo proof to us immediately, to get free replacement parts. Outside the 48 hour window, you will have to pay for replacement parts and shipping.

The driver is required to wait and will do so for up to 15 minutes while you thoroughly inspect your shipment. Typical inspection time will be 3-5 minutes. The shipping company reserves the right to bill you directly for driver wait time exceeding 15 minutes.

Cancellation Policy

Order cancellations must be initiated within 24 hours after ordering or before item is shipped, whichever is first, to qualify for a full refund. After 24 hours or item has shipped all fees will apply to cancel. Our goal is to ship quickly and we advise to please make sure you do not want to cancel prior to ordering.

Return Policy
We want you to be completely satisfied with every item that you purchase online. If you are not satisfied with an item that you have purchased from us, you may return the item within 30 days of the order date for a refund of the purchase price, minus the shipping fees. Some products also incur a restocking fee. Please contact us for details on specific product restocking fees. We will refund the product price minus restocking fees. Restocking fee is 25% of the purchased item.

Any unused, re-sellable merchandise in original condition and in their original boxes or packages may be returned for exchange or refund within 30 days of the order date. The returned item must be in the original box with all paperwork. The item must be unused and unopened. We will refund the product price minus restocking fees. Restocking fee is 25% of the purchased item. Inbound and outbound shipping costs will not be refunded once the merchandise has shipped. Orders that received discounted or free shipping will be charged for initial shipping cost as well as returning shipping cost. In some cases, depending on the manufacturer, we do incur a restocking fee, which is passed on to you. Please contact us for details on specific product restocking fees.

Delivery refusal will result in a refund minus restocking fees as well as inbound and outbound freight fees. Do not refuse your delivery for any reason other than damage. Redelivery fees will apply. Once an order has left the warehouse for shipment all costs incurred by to facilitate the order including inbound and outbound shipping costs as well as a restocking fee due to the warehouse will be deducted from the customer refund for all cancellations. Hiring any 3rd party builder or shipper outside of our terms will be the sole responsibility of the customer and we will not compensate for their fees, lost parts, claims or damages caused therein for any reason.

To initiate a return you must obtain a return authorization first. Please use the contact us form to send us all your order information and reason for return. All returns are handled via email to ensure proper communication and documentation. We will process your request and email you return instructions within 24 hrs. A $25 fee will be accessed, for any erroneous challenge to a legitimate credit card charge, which results in a charge back fee to us. Please work directly with us to avoid unnecessary charge back fees.

NOTE: Please make sure you have obtained any necessary permits prior to ordering. If the customer is required to obtain a permit for their area to use any of our outdoor products the customer is responsible for obtaining this permit prior to making their purchase. will not be responsible for any permitting not approved. Check your local subdivision or living area rules and regulations prior to making your purchase. If the customer is not able to obtain a permit or not allowed to construct their structure in their area for any reason after ordering they will be responsible for inbound and outbound shipping freight charges as well as any restocking fees.

Replacement Parts
In the rare event that during assembly you find there is a part which is missing, defective or damaged we have you covered! We will provide you with a replacement part at no additional cost. Pictures may be required to qualify. will not accept full returns on any products due to missing, defective or damaged parts. Instead, we will ship the part to you free of charge right away.

To order replacement parts, please contact Please contact our customer service team for free replacement qualifications and we will strive to rectify any situation you are having with a part right away. We understand how frustrating it can be to have a part not assembling correctly and this is why we make sure to have this clause here so we can work together to quickly find a solution.



 U.S. Polymers Inc. will send a replacement part free of charge, in the event of material defects and or workmanship for a period of 15 years from the date of purchase.

This warranty is extended only to the original purchaser. A purchase receipt or other proof of date of original purchase will be required before warranty service is rendered. In no event shall we pay the cost of flooring, labor installation or any other costs related.

This warranty only covers failures due to defects in material or workmanship which occurs during normal use and does not extend to color change arising due to normal weathering or to damage resulting from misuse or neglect, commercial use, failure to follow assembly instructions and the owner's manual (including proper anchoring of the shed), painting, forces of nature and other causes which is beyond our control.

We reserve the right to discontinue or change components. If a component has been discontinued or is not available, U.S. Polymers Inc. reserves the right to substitute a component of equal quality as may be compatible.

Limited and Exclusions.

There are no express warranties except as listed above. The warrantor shall not be liable for incidental or consequential damages resulting from the use of this product, or arising out of any breach of this warranty. All express warranties are limited to the warranty period set forth above. Some states do not allow exclusion or limitation on how long an implied warranty lasts, so the above limitations may not apply to you.

This warranty gives you specific legal rights and you may also have other rights which vary from state to state.